FAQ

When can I move in?

If there is storage space available that meets your specific needs, you can move in anytime.

How do I rent a unit?

It’s easy. Simply call or email and we will set you up with the unit you require. You don’t need to come to our office! We do everything online. Fill out our reservation form on the website, or contact us directly. We will send you the agreement by email and once completed, we will send you all the information you need to move in. It’s that easy.

This will be my first time using storage. How does it work?

Self-storage lets you store the things that you don’t have space for. The process is easy. Simply give Calloway Storage a call and one of our experienced advisors will help set you up with a unit that fits your needs and budget.

How much storage space will I need?

We have a variety of unit sizes, as well as the option of portable storage. Not sure which unit size you require? Don’t worry, simply contact us today and we can help advise a unit that suits your specific needs.

What is portable storage?

Portable storage is a great option for residential, business or construction storage. We can deliver portable storage containers straight to your door, and you can pack on your own schedule. Then you can store the container either at your place or at our facility. When you are ready to move the container to a new location, we can do that too.

What forms of payment do you accept?

We accept credit card payments including Mastercard and Visa. You can also sign up to have payments automatically charged to a credit card.

How do I make a payment?

Once we receive your credit card information when you first sign up, we will apply the charges. We automatically process the charges every 4 weeks on your credit card.

Do I need my own lock?

Yes. You need your own lock that only you have the key to.  We recommended buying a good quality lock such as a disc lock.

Are there any items I am not able to store?

Yes. You are not allowed to store any of the following items: food, liquids, explosives, flammable liquids, biological contaminants, or other perishables. If you have any questions about a specific item, please give us a call.

How to access storage/Are there security gates? Etc.

Yes we do have a security gate. You are assigned a personal gate access code for your personal use.

What hours of the day can I access the storage unit?

The storage site and gate is accessible 24 hours a day.

Do I need to sign a long-term lease?

No. Our storage agreements and fees are applied on a 4 week cycle.

How much notice do I need to give before I cancel my lease agreement?

We ask that you notify us 5 days in advance of your intended move out date. Once you have moved out, you need to inform us again to confirm that you have in fact moved out. We have many people that tell us they are moving out, then change their minds at the last minute. If we are not notified after you move out, we will assume you still need the unit and continue to charge your account.

What is the minimum rental period? Or Is there a minimum stay required?

The minimum rental charge is 4 weeks. However, you can stay as long as needed and move out at any time.